Terms and Condition

Return Policy: Sathi accepts returns only within 72 hours of the product's delivery. After this period, returns will not be accepted. It is the customer's responsibility to initiate the return process within the specified timeframe.

Condition of the Returned Product: Sathi will only accept returned products that are in their original condition and packaging. If the product is damaged, altered, or shows signs of wear and tear, the return will not be accepted.

Exchange Only: Sathi does not provide cash refunds for returned products. Instead, Sathi offers exchange options for products of equal or lesser value. The customer can choose an alternative product from the available options. If the selected product is of lesser value, the price difference will not be refunded.

Return Authorization: Prior authorization from Sathi is required to initiate a return. The customer must contact Sathi's customer support within the specified return time frame to obtain return authorization and instructions on how to proceed with the return process.

Return Shipping: The customer is responsible for the shipping costs associated with returning the product to Sathi. It is recommended to use a reliable and trackable shipping method to ensure the safe return of the product.

Damaged Returns: If the returned product is found to be damaged due to mishandling by the customer during the return shipping process, Sathi reserves the right to reject the return and no exchange will be provided. It is the customer's responsibility to ensure that the product is appropriately packaged and protected during the return shipping.

Defective Products: In the case of defective products, the customer must notify Sathi's customer support immediately upon receiving the product. Sathi will assess the situation and provide instructions for return or replacement accordingly.

Compliance with Return Policy: Sathi reserves the right to refuse returns or exchanges that do not comply with the specified return policy or if there is evidence of abuse, misuse, or fraudulent activity.

Limited Warranty: Sathi may provide a limited warranty for certain products. The terms and conditions of the warranty will be clearly specified for each eligible product. Customers are advised to review the warranty details provided with the product or contact Sathi's customer support for further information.

Modification of Terms and Conditions: Sathi reserves the right to modify these terms and conditions at any time without prior notice. It is the customer's responsibility to review and stay updated with the latest version of the terms and conditions.

It is important to note that these terms and conditions are provided as a general example and may need to be customized to fit the specific policies and requirements of Sathi. It is recommended to consult with legal professionals to ensure compliance with applicable laws and regulations.